return

Welcome to schmuckmitgravur.de. We pride ourselves on the quality of our handcrafted engraved jewelry and want to ensure you are completely satisfied with your purchase. However, should you be dissatisfied for any reason, you can find our clear and transparent return policy here.

Return policy

Return process

  1. Return period : You have the right to return your order within 14 days of receipt.
  2. Return conditions :
    • The item must be unworn and in the same condition as when you received it.
    • Personalized items, such as engraved jewelry, can only be returned if there is a manufacturing defect or if the item arrived damaged.

Return instructions

  1. Contact : Please contact us first at info@schmuckmitgravur.de to register your return. We will send you a return form and further instructions.
  2. Packaging : Make sure the item is securely packaged to avoid damage during transport.
  3. Shipping : Please send the item using a trackable shipping service (we recommend DHL) to the following address:
    • schmuckmitgravur.de
    • zH Veli Basaran
    • Dagobertstraße 8
    • 90431 Nuremberg

refund

  • Once we have received and checked your return, we will notify you by email.
  • If the return is approved, your refund will be processed and automatically credited back to your original payment method. This process can take up to 10 days.

Return shipping costs

  • You are responsible for the return shipping costs unless the item is damaged or faulty due to an error on our part.

Exceptions

  • Items that have been specially engraved for you can only be returned if they are damaged or faulty.

Frequently Asked Questions (FAQ)

1. How long will it take to receive my refund?

  • Processing can take up to 10 days after we receive your return. You will be notified by email once the refund has been processed.

2. What do I do if the item arrives damaged or defective?

  • Please contact us immediately at info@schmuckmitgravur.de and send us photos of the damaged or defective item. We will then give you further instructions.

3. Can I return an engraved item?

  • Engraved items can only be returned if they are damaged or faulty.

If you have any further questions, please feel free to contact us at info@schmuckmitgravur.de.

Thank you for choosing schmuckmitgravur.de. We look forward to providing you with the best possible service.